Tag Archives: TripAdvisor Reviews

Barbados government consultant goes bananas: says Tripadvisor “seriously rubbish”

Trip Advisor Barbados

Adrian Loveridge - tourism expert, hotel owner

Adrian Loveridge – tourism expert, hotel owner

I will be the first to admit that TripAdvisor is far from being the perfect medium and model for quality control, but it is a living, breathing reality that is accessed by over 315 million unique monthly visitors with the means to read a possible 200 million reviews and opinions – making it by far the world’s largest travel site.

So when a Government employed ‘tourism consultant’ who is at least partially funded by taxpayer’s monies, including the thousands actually employed in the sector, describes (and I use the words verbatim) “Tripadvisor is seriously rubbish – you get 5 bloggers saying how wonderful your property is while writing crap about a hotel next door”, should we be concerned?

Should we be concerned for someone who holds these views in such a potentially influential position, but perhaps more onerous, is willing and able to promulgate them into the public domain?

I cannot imagine that those managers, owners and operators of hotels, attractions, villas and other tourism most highly rated on Tripadvisor share his opinions.

I vividly remember when our small hotel reached the coveted #1 spot out of over one hundred hotels on Barbados and every single comment, with the exception of one, that drove us to this heady position was placed by guests who had personally experienced a stay with us.  Continue reading

Advertisements

12 Comments

Filed under Barbados, Barbados Tourism

Tourist slams Peach and Quiet Hotel on TripAdvisor. Owner replies…

“Yes! My wife does get a bit snooty on the odd occasion. I will have a word with her.”

How Adrian Loveridge handled a bad TripAdvisor guest report…

Changing the BBQ, having a word with his co-manager

by Marcus

In a recent BFP article TripAdvisor’s Brian Payea coming to Barbados we told you how the tourism industry was thrust into an unknown and frightening world when the internet arrived and, much to their horror, hotels discovered that tourists could post unedited reviews and photos online.

This is such a big deal that many foolish hotels sought to curtail free speech rather than to engage disgruntled customers. Hotels didn’t want to explain, apologize and sometimes have to admit that a customer had a valid complaint.

Imagine that… some hotels don’t want to listen to customers and use what they say to make the business better. What a novel idea! How foreign a concept to those who think they know it all because they run a government-owned hotel with a bottomless bank account.

But running away from bad internet reviews means that only one side is heard. That is foolish these days when over 80% of tourists research their vacations on the internet before booking. (I can’t remember where I heard that but it sounded reasonable.)

Some customers can’t be pleased no matter what. Others are put off a hotel for one minor issue – but I think that most people consider the entire experience and product and give a fair opinion when asked.

Then again, I’m not in the hotel business. Peach and Quiet Hotel owner Adrian Loveridge is though, and how he handles the very rare bad review on TripAdvisor is instructive for anyone in the tourism or service industries. BFP readers know we like Adrian and Margaret, but even with that disclaimer we are blown away by Adrian’s candor and integrity in how he handled this complaint. What a pro, and what a decent person. Hope Margaret doesn’t bop him one! 🙂

First, for interest…

Overall Ratings: Peach & Quiet vs. Time Out at the Gap

According to TripAdvisor, Peach & Quiet has 123 visitor reviews, with 100 rated “Excellent”, 17 “Very Good”, 2 “Average”, 3 “Poor” and 1 “Terrible”.

That contrasts with “Time out at the Gap” with 118 visitor reviews, with 10 rated “Excellent”, 23 “Very Good”, 40 “Average”, 25 “Poor” and 20 “Terrible”.

Now the bad review of Peach and Quiet, and then Adrian’s response…

Peach & Quiet “Could do (much) better…!”

Date of review: May 16, 2011 – New Continue reading

21 Comments

Filed under Barbados, Barbados Tourism, Consumer Issues