Tag Archives: Peach and Quiet Hotel Barbados

Tourist slams Peach and Quiet Hotel on TripAdvisor. Owner replies…

“Yes! My wife does get a bit snooty on the odd occasion. I will have a word with her.”

How Adrian Loveridge handled a bad TripAdvisor guest report…

Changing the BBQ, having a word with his co-manager

by Marcus

In a recent BFP article TripAdvisor’s Brian Payea coming to Barbados we told you how the tourism industry was thrust into an unknown and frightening world when the internet arrived and, much to their horror, hotels discovered that tourists could post unedited reviews and photos online.

This is such a big deal that many foolish hotels sought to curtail free speech rather than to engage disgruntled customers. Hotels didn’t want to explain, apologize and sometimes have to admit that a customer had a valid complaint.

Imagine that… some hotels don’t want to listen to customers and use what they say to make the business better. What a novel idea! How foreign a concept to those who think they know it all because they run a government-owned hotel with a bottomless bank account.

But running away from bad internet reviews means that only one side is heard. That is foolish these days when over 80% of tourists research their vacations on the internet before booking. (I can’t remember where I heard that but it sounded reasonable.)

Some customers can’t be pleased no matter what. Others are put off a hotel for one minor issue – but I think that most people consider the entire experience and product and give a fair opinion when asked.

Then again, I’m not in the hotel business. Peach and Quiet Hotel owner Adrian Loveridge is though, and how he handles the very rare bad review on TripAdvisor is instructive for anyone in the tourism or service industries. BFP readers know we like Adrian and Margaret, but even with that disclaimer we are blown away by Adrian’s candor and integrity in how he handled this complaint. What a pro, and what a decent person. Hope Margaret doesn’t bop him one! :-)

First, for interest…

Overall Ratings: Peach & Quiet vs. Time Out at the Gap

According to TripAdvisor, Peach & Quiet has 123 visitor reviews, with 100 rated “Excellent”, 17 “Very Good”, 2 “Average”, 3 “Poor” and 1 “Terrible”.

That contrasts with “Time out at the Gap” with 118 visitor reviews, with 10 rated “Excellent”, 23 “Very Good”, 40 “Average”, 25 “Poor” and 20 “Terrible”.

Now the bad review of Peach and Quiet, and then Adrian’s response…

Peach & Quiet “Could do (much) better…!”

Date of review: May 16, 2011 – New Continue reading

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Filed under Barbados, Barbados Tourism, Consumer Issues

Why is Peach and Quiet turning away guests while other Barbados hotels cry the blues?

Fodor’s picks Peach and Quiet as one of 11 Best Value Caribbean Hotels – again!

“Don’t tell all your friends about this place. It is a jewel and the bargain of the century. If you can handle not having air conditioning, which by the way is not necessary, and can accept towels that are not as fluffy as you might want, then this is the place for you. Great location, great food available if you like, wonderful hosts, close to the airport. A real bargain.”

Member Rating: 4.6 – Ratings details: Room: 4.0 Atmosphere: 5.0 Service: 5.0 Value: 5.0

… from Fodor’s member reviews

Last year two of our visiting friends tried unsuccessfully to book rooms at Peach and Quiet hotel – with the emphasis on the word “unsuccessfully”. Our friends’ situation is not unusual because even in this disastrous economic climate where hotels are closing left, right and center, Peach and Quiet Hotel still pre-books 100% occupancy for weeks at a time.

Margaret and Adrian Loveridge are obviously doing something special because you read TripAdvisor and other travel websites and people rave about the place, but moreso they talk about the feeling of being made welcome by the owners and staff. They also talk about the “can do” attitude and great service by the staff – a distinctly different review than is generally given to, say Time Out at the Gap and some other larger hotels. Continue reading

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Filed under Barbados, Barbados Tourism, Business & Banking

Fodor’s honours Peach and Quiet Hotel in Barbados

Congratulations to Margaret and Adrian Loveridge and the Peach and Quiet staff! Once again, Peach and Quiet Hotel has been honoured with the much coveted Fodor’s Choice Award, this time for 2010.

Peach and Quiet is one of only three hotels on Barbados to be granted this prestigious award, the other two being Coral Reef Club and Sandy Lane Hotel. This latest Fodor’s accolade follows the early award this year of being rated as one of the ‘12 Best Value Hotels in the Caribbean’ and the only hotel on Barbados to be granted this recognition in 2010. Continue reading

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Filed under Barbados, Barbados Tourism, Tourism, Travel, Traveling and Tourism