Tag Archives: Customer Service

What shall we do about the terrible attitudes of Bridgetown shop clerks and government office employees?

Have you ever purchased a train ticket in Belgium or a bottle of rum in Cuba?

by Cliverton

We ‘wild boys’ at Barbados Free Press may have had a drink or three yesterday because it was Friday and because, it was Friday.

Usually by the time the level in the bottle reaches a certain mark on the label we are able to solve huge problems in the world. Two weeks ago we solved the Israel-Muslim conflict in the Middle East. Last Friday we solved the energy crisis in Britain.

Unfortunately though, the details of our solutions seem to vanish the next morning after we sober up, but in the late hours of Friday they sure look viable!

Alas, I hesitate to report that even in our usual state we were stumped last night when we tried to find a solution to the sullen and outright rude persons on this island who are “employed” in positions of service. I say “employed” because so many are drawing their breath and paycheque but do little else. Continue reading

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Filed under Barbados, Consumer Issues, Culture & Race Issues

Ian Bourne’s New Year’s Resolution – No More Abuse From KFC and Chefette in Barbados

From The Desk of Ian Bourne

Ms Kim Tudor; Nat’l Initiative for Service Excellence/
Ms Michelle Hustler-Small; Bds. Coalition of Service industries/
Editor; Daily Nation/
Editor; B’dos Advocate & Heat Magazine

28/12/2008

Attn: New Year’s Resolution, viz. – Service

Dear All:

Most people at this time of year make a New Year’s resolution; more often than not it usually involves losing weight. My resolution also concerns food, but as it relates to service…

On Saturday 27th December I decided to have a Gourmet Burger at Chefette’s Barbecue Barn for a late lunch or early dinner – much to my regret; I ordered a small salad, burger-platter and a Pepsi.

Before the cashier rang up the sale, I made sure to add I wanted cheese and bacon with the burger and I paid the Chefette employee.

After having the salad my main course appeared and I collected it, while sitting at the table I looked at my meal, it seemed there was no cheese – I even looked at the bottom of the patty and it was dry bread underneath; naturally, I returned to the counter. I asked for an attendant and one who was not the cashier stepped up, so I explained what I thought was my shortcoming. Paraphrasing the rather appropriate Clement C. Moore for this time of year – what to my wondering ears … ?

She wrings up her face and says “LOOK, IT UP UNDER DEY!” hurled in either a snarling shout or shouting snarl (Translation – ‘Look, it’s up under there’ as in; the little bit of cheese was under the slice of bacon)

Still shocked, I went to sit back down at the table, I realised a senior-type Afro-American couple parallel to me were staring at me so I asked if they witnessed what happened; they not only confirmed what they saw but added they’re accustomed to it every time they visit the island and they try to ignore it – as I started to put on BBQ sauce on the burger I don’t know what happened, but I just had enough. I muttered to myself that enough is enough and this can’t happen anymore, then I marched back to the counter and demanded for the Manager On Duty; when she arrived I then proceeded to loudly demand for a refund on my meal as the service was not even what I expected at Nelson Street or Baxter’s Road.

I can safely state I did not use profanity, but I was not quiet, the entire fast-food establishment heard me, I was even asked what I wanted and I said I did not care it was Xmas or New Year’s that that woman did not deserve to be in a Chefette uniform and she should be sent home! To the Manager’s credit, she was quiet and apologised as well as giving me a full refund even though I ate the salad.

Chefette is not the only place to have poor service; there was October this year when Kentucky also failed in their bid to entice my patronage…

ian-bourne-kfc-barbadosI see in the Saturday Sun that Kentucky Fried Chicken is returning their Famous Bowl offer, this is where you get mashed potato with gravy and corn with popcorn chicken and draped with 3 different grated cheeses and a Pepsi to drink for $14.99 Bds – what is cool is the bowl has a resealable lid and is microwavable and dishwasher-safe, so you can reuse the item for a long time after!

So I head over to KFC’s Hastings branch, but having had previous horrors with KFC, I made sure to ask WHEN will the Famous Bowls be ready? I was made to wait for a bit then learn they’re “on hold” until the corn arrives… Quite naturally I ask how long will this take and I am told when the corn arrives in a perfect rendition of Catch-22! I blurt “Typical!” then exit the queue and stalk out to my car. Continue reading

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Filed under Barbados, Business

Wandering Scotsman Has A Simple Plan To Improve Barbados Tourism

Before I moved to Barbados I had been here numerous times on holiday and was well aware of how beautiful an island it was, that it had some of the best beaches in the world, amazing food and friendly people, even though you have to wonder who trains some of the people in the service and tourism sector, some of them haven’t got a clue. You need to take a look at the USA and Canada and you will see a massive difference as to how people treat tourists and customers!

The Government spends millions of dollars every years tying to attract tourists to come to Barbados, I personally feel that more should be done to make them want to come back again and go home and recommend the island to all their friends, family and rave about it online.

I came up with 5 Simple Steps To Improve Things for Tourism…

You really must read Garry Wynters’ new piece at The Barbados Blog. Love it or hate it, no one will be neutral about what Garry wrote…

The Barbados Blog: 5 Simple Steps To Improve Tourism In Barbados

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Filed under Barbados, Barbados Tourism, Offshore Investments, Tourism, Travel, Traveling and Tourism