From The Desk of Ian Bourne
Ms Kim Tudor; Nat’l Initiative for Service Excellence/
Ms Michelle Hustler-Small; Bds. Coalition of Service industries/
Editor; Daily Nation/
Editor; B’dos Advocate & Heat Magazine
Attn: New Year’s Resolution, viz. – Service
Most people at this time of year make a New Year’s resolution; more often than not it usually involves losing weight. My resolution also concerns food, but as it relates to service…
On Saturday 27th December I decided to have a Gourmet Burger at Chefette’s Barbecue Barn for a late lunch or early dinner – much to my regret; I ordered a small salad, burger-platter and a Pepsi.
Before the cashier rang up the sale, I made sure to add I wanted cheese and bacon with the burger and I paid the Chefette employee.
After having the salad my main course appeared and I collected it, while sitting at the table I looked at my meal, it seemed there was no cheese – I even looked at the bottom of the patty and it was dry bread underneath; naturally, I returned to the counter. I asked for an attendant and one who was not the cashier stepped up, so I explained what I thought was my shortcoming. Paraphrasing the rather appropriate Clement C. Moore for this time of year – what to my wondering ears … ?
She wrings up her face and says “LOOK, IT UP UNDER DEY!” hurled in either a snarling shout or shouting snarl (Translation – ‘Look, it’s up under there’ as in; the little bit of cheese was under the slice of bacon)
Still shocked, I went to sit back down at the table, I realised a senior-type Afro-American couple parallel to me were staring at me so I asked if they witnessed what happened; they not only confirmed what they saw but added they’re accustomed to it every time they visit the island and they try to ignore it – as I started to put on BBQ sauce on the burger I don’t know what happened, but I just had enough. I muttered to myself that enough is enough and this can’t happen anymore, then I marched back to the counter and demanded for the Manager On Duty; when she arrived I then proceeded to loudly demand for a refund on my meal as the service was not even what I expected at Nelson Street or Baxter’s Road.
I can safely state I did not use profanity, but I was not quiet, the entire fast-food establishment heard me, I was even asked what I wanted and I said I did not care it was Xmas or New Year’s that that woman did not deserve to be in a Chefette uniform and she should be sent home! To the Manager’s credit, she was quiet and apologised as well as giving me a full refund even though I ate the salad.
Chefette is not the only place to have poor service; there was October this year when Kentucky also failed in their bid to entice my patronage…
I see in the Saturday Sun that Kentucky Fried Chicken is returning their Famous Bowl offer, this is where you get mashed potato with gravy and corn with popcorn chicken and draped with 3 different grated cheeses and a Pepsi to drink for $14.99 Bds – what is cool is the bowl has a resealable lid and is microwavable and dishwasher-safe, so you can reuse the item for a long time after!
So I head over to KFC’s Hastings branch, but having had previous horrors with KFC, I made sure to ask WHEN will the Famous Bowls be ready? I was made to wait for a bit then learn they’re “on hold” until the corn arrives… Quite naturally I ask how long will this take and I am told when the corn arrives in a perfect rendition of Catch-22! I blurt “Typical!” then exit the queue and stalk out to my car. Continue reading