Must reasonable people can understand when organisations have a problem, but it’s how you deal with it that’s important and how you communicate with people that are keeping you in business.
It’s 3.45pm and still no paid-for Sunday Sun has been delivered.
Calls to the 1) Circulation Manager, 2) After hours Distribution, (3) News Hotline, 4) Customer Experience and 5) Eric Holder (Circulation Manager) home number all meet with FULL voicemail boxes.
Eventually yesterday late into the afternoon our Saturday Sun was delivered.
Yes! there are presumably paid ‘ad’s on at least one radio station telling us that today’s edition will be late, but 4pm plus to get a daily paper?
And what value is there to those companies paying to advertise in the publication?
Will Nation Publishing refund those that have locked into paid subscription.?
18th October 2009