The Increase in Bank fees. Is this reflective of the Customer experience?
by Alison Weekes,
Fifs, MSc, Int.Dip.Comp
Banking & Compliance Professional UK
I note with interest the various comments in relation to the announcement of the increase in bank fees by FirstCaribbean International Bank. We will in the coming months, see whether the strategic plans and income structure of the other competing financial services firms in Barbados will dictate that they too will have to increase their fees.
One wonders where`s the customer’s place in all of this. Continue reading