Dominica Hotelier Calls for Executive Changes at LIAT
Dominica hotelier Gregor Nassief has issued an open letter to the Board of Directors of regional airlines LIAT calling for an executive shake-up, insisting that “heads must roll.” The letter complains of disastrous customer service over the past two months as well as disastrous public relations and the damage this is causing to the region and to fragile economies of island states like Dominica so dependent on tourism and the airline’s service.
August 12, 2013
Board of Directors
LIAT (1974) LTD
V.C. Bird International Airport
P O Box 819
Re: Heads must roll
I respectfully ask you, on behalf of the people of the Caribbean, and the people that visit the Caribbean, and especially on behalf of the people of Dominica who depend on LIAT for their travel and also for their tourism industry, to enforce significant change in the executive ranks at LIAT.
This request is being made first because of 8+ weeks of disastrous customer service which continues to this day due to lack of foresight and planning on the part of LIAT’s executives, and second because of LIAT’s disastrous public relations which has revealed the depth of your executives’ indifference to your customers.
It is your duty to hold your executives accountable for their actions and performance.
There has been a complete breakdown in service for over 2 months now, which I and most persons traveling LIAT have experienced. Here is a list of incidents: Continue reading