“How to write a complaint letter — read this hilarious note from a frustrated airline passenger,”
Most airline complaint letters are so filled with rage and tales of woe, it’s hard to see any humour in the situation.
But that’s not the case with a letter written to LIAT, a small airline serving 21 destinations in the Caribbean. Indeed, the complaint is so funny that it prompted another airline’s CEO to tweet it to his more than 3 million followers.
“How to write a complaint letter — read this hilarious note from a frustrated airline passenger,” tweeted Sir Richard Branson, founder of the Virgin Group.
The letter appeared in the weekly British Virgin Islands newspaper, the BVI Beacon, earlier this year. It was penned by Londoner Arthur Hicks and entitled “An Open Letter to LIAT.”
May I say how considerate it is of you to provide your passengers with such an in-depth and thorough tour of the Caribbean.
Most other airlines I have travelled on would simply wish to take me from point A to B in rather a hurry.
I was intrigued that we were allowed to stop at not one or two but six airports yesterday.
And who wants to fly on the same airplane the entire time?
We got to change and refuel every step of the way!
I particularly enjoyed sampling the security scanners at each and every airport. I find it preposterous that people imagine them all to be the same.
And as for being patted down by a variety of islanders, well, I now feel as if I’ve been hugged by most of the Caribbean.
I also found it unique that this was all done on “island time,” because I do like to have time to absorb the atmosphere of the various departure lounges.
As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I’m glad the boat was long gone by the time we arrived into Tortola last night
— and that all those noisy bars and restaurants were closed.
So thank you, LIAT. I now truly understand why you are “The Caribbean Airline.”
P.S. Keep the bag. I never liked it anyway!