Valuables stolen while in the care of DHL Express in Barbados – customer gets runaround
Alden Blackman is out Bd$1112.91 after electronics he ordered from China went missing while in the care of DHL Express in Barbados. These things happen and are happening more and more as the economy tanks and people are out of work, but Mr. Blackman’s complaint is that DHL Express in Barbados is not acting responsibly to replace the loss.
It all boils down to this: The equipment went missing after it arrived in Barbados and was in the DHL Express security cage. DHL Express should move quickly to make things better and they should be communicating frequently and accurately with Mr. Blackman, but according to Mr. Blackman he has been told that the claim process has started, but that’s not true.
It’s enough to drive a body mad. Whatever happened, you’d think that DHL Express would put somebody to handle this quickly. After a month of runaround Mr. Blackman has gone to his fellow Bajans to let them know that valuables get stolen while in the care of DHL Express and when that happens nobody at DHL Express cares enough to take care of the customer.
BFP will print DHL’s version of events if they want to email us at barbadosfreepress(at)yahoo.com
Here’s what Mr. Blackman wrote to DHL Express and the DHL Letter sent to the customer…
Dear Mr. Cowan
You send me an email with an attach copy of a letter dated 2 April 2013
you said was send to DHL China
The letter stated , DHL Barbados along with our Security confirms
That Mr. Blackman did not received his complete order,missing from the shipment
1 piece Mobile Phone ZP800H and 2 piece Batteries value $334.00
(The replacement cost…phone &Batteries Us$334 + Freighting Us$75 =Us$409
Bank Charges Bd$ 85 + DHL Barbados charges Bd$209.91 =294.91
Total Bd$ 1112.91)
Sir, I compliment you for being honest after discussion with your Security Officer and the used of the Security Camera in asserting as to how and when the equipment gone missing from a package in the cage of DHL Barbados,
However your letter did not state when or how DHL Barbados will replace the equipment
I am being deprived the used of my equipment,
Sir your email to me on the 30 March 2013 stated,that you contacted the origin station where the shipment came from and started the claim process, the shipment was sent on the shippers account and therefore only the shipper will be reimbursed after which they will resend me a replacement phone . This is not possible because the DHL China letter to the Shipper on 8 April 2013 stated they are not responsible for the lose, because the package arrived at DHL Barbados intact.
on the 27 March 2013 when I showed the cut and re tape side of the package ( by DHL tape) to the Security Officer( Mr. Robinson ) he said the box was cut open for Customs purposes he also said a box with Cellphone, 2 Batteries, I pad (Tablet ) and 2 key ring torchlights were put back in the package, tape, mark and put in the cage, he showed me where he mark cage on the package, he said he was going to check the Security Camera, the Security Camera enable DHL Barbados Confirmed letter to DHL China
you knew from the 27 March 2013 the responsibility belong to DHL Barbados, yet by your control you continue to deprived me, with your delay actions, of sending me an email on 30 March 2013 stating you started the claim process, not true
Letter to DHL China on 2 April 2013 and not stating the intention of DHL Barbados to pay for the replacement of the equipment . knowing the limited time a claim must be done, as you say,but did not say to me the limited time, show you intended to disregard the replacement of the equipment .
The action by DHL Barbados under your Management is displeasing to me and should be to any person doing business at DHL Barbados.
Mr.Cowan, I have ask many times from the 27 March 2013 to date I am not getting any indication when or how DHL Barbados will replace my equipment
All I am getting is total disrespect . so for a starter I am going to ask for help