Three days and 150 comments later…
A few days ago we told you about Mr. Frank James, who posted a comment on TripAdvisor.com about his poor experience vacationing at The Gap. Our story Barbados Tourism Authority, police need to read this TripAdvisor conversation about The Gap detailed Mr. James complaints and resulted in some other negative comments about the sad state of affairs at The Gap – an area that used to be known for its vibrant nightlife and as a friendly and safe venue.
It apparently took 3 days and 150+ comments, but the Barbados Tourism Authority replied to Mr. James. Alright, good… but why wasn’t the BTA all over this from the first day? There is no reason why they should not have seen Mr. James’ complaint on the first day. That is the standard I would expect from our national agency looking after the mainstay of our economy…
Your letter has been passed on to me by Mr. David Rice, our President. Firstly please let me say how very sorry we are that you have had to experience such annoyance during what was supposed to have been a very peaceful and romantic vacation. We are none the less grateful that you have brought this matter to our attention and we assure you that we will be meeting with the Police Liaison Officer to address these matters. As you can imagine this is most embarrassing and annoying for us as a destination and will do all possible to have this very distressing practice curtailed. We shall get back to you with our results and sincerely hope that you will give us another opportunity to welcome you back to Barbados and to try in some way to make it up to you.
Gerald A. Cozier
Manager Corporate Affairs/Quality Assurance
Barbados Tourism Authority