Barbados Advocate publishes story on Ocean Two resort’s TripAdvisor five-star award.

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Congratulations to Ocean Two!

It has been a month since Adrian Loveridge published an article at BFP urging the Barbados Tourism Authority to pay attention to TripAdvisor – one of the top travel websites in the world. (See Barbados Tourism Authority ignores TripAdvisor Travelers’ Choice awards).

Considering that almost 90% of tourists have some form of internet use when making travel plans, you’d think that the BTA would be big on capitalising on the Internet. Apparently not. It’s been a month and nothing from the BTA on the TripAdvisor Travelers’ Choice awards. If we’re wrong, somebody please let us know… but we don’t think we’re wrong.

It’s good to see though that the Barbados Advocate published a little news piece that Ocean Two made a five-star rating at TripAdvisor. Five Stars is a big deal and should boost their occupancy although Ocean Two is doing excellently already. Every little piece helps in this economy.

For the life of me, I don’t know what the Barbados Tourism Authority spends all their public money on. I see the results of the travel journalists’ free trips, but can someone please tell me where the BTA’s hundred million dollar a year budget goes? I might be wrong, but I just can’t see it.

Robert

Further Reading

Here’s the story from the Barbados Advocate. Please go to the paper to read it, but we have to publish the entire story here because the newspaper has a reputation for destroying or changing archived stories. A shame, but there it is.

Ocean Two gets five stars from online travel site

Published at the Barbados Advocate

2/21/2012

WHILE many businesses are reeling from the harsh economic effects of the global recession, one hotel is making significant strides within the industry.
Ocean Two has received a five stars rating on TripAdvisor.com; a website which gives potential travellers real reviews from former guests of hotels around the world.

Saying there have been high numbers of occupancy since the opening of the hotel a mere nine months ago, Group General Manager of Ocean Two Patricia Affonso-Dass outlined that it was now rated at number two out of the 108 hotels currently operating in the island.

“We’ve had a very good winter and booking trends tend to be very late now as many guests are now waiting up to six weeks before they travel to book. I think summer is going to be a real challenge for everyone but there’s a lot you can do when you don’t have guests, including training,” she told members of the media over the weekend.

Speaking on the reasons behind its success, Affonso-Dass attributed this to a proactive attitude, which allows them to make improvements through suggestions made by guests and especially, the staff.

“At the end of the day, we are all about ensuring that the guest experience is unique and is as good as can be and we pass this onto our staff and we engage them in the process,” she stated, adding, “While the other hotels have been at it longer than us, our focus is making sure that we are at the top of our game”.

She stressed that the focus of management should be on ensuring that the staff is happy as this group had the main contact with guests.

“It must be about your staff first, because if it isn’t about them, then it can’t be about your guests. So making sure that they understand, why they do what they do, what it is we need them to do and providing them with the means to do it, is a major point as to where we are right now,” she continued.

10 Comments

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10 responses to “Barbados Advocate publishes story on Ocean Two resort’s TripAdvisor five-star award.

  1. Adrian Loveridge

    Sadly its not just ignoring the world’s largest travel website. There seems to be a complete lack of exploiting opportunities especially when many of them cost nothing. Look at the BTA website, which should be the showcase of our tourism product. Mistake after mistake, flights and routes still on there which have not operated for over a year. Current specials by Virgin Atlantic (Two for ONE) and US$300 reduction offers by American Airlines Vacations not even mentioned. No hightlighting of Miles Robertson but a reputed $4 million spent on a Rihanna concert. Show us how cost-effective that was and how many additional long stay visitors did it generate?
    All these opportunities are pointed out to them repeatedly.
    Still no white or green paper or BTA restructuring after over FOUR years.

  2. Barbados is in its glorious descendancy phase!

    Adrian my boy
    you are wasting your time!!

    Bajans are absolutely apathetic, and the problem has grown worse (not better)
    since the shine is now off the veneer, these last few years!

    Carmeta described Barbados as a crisis society:
    i.e Push must come to Shove
    before anyone gets off their ass and actually does anything!

    Dangerous road intersections only get improved when someone dies at the spot.
    Only then
    does something get done.
    That’s just the way Bajans ‘run’ things!

    What will get Barbados going again? – a crisis.
    Of what nature I don’t know, but it’s coming!!

    Will you be here for it, Adrian? I hope not to be…

  3. millertheanunnaki

    @ Adrian Loveridge: February 25, 2012 at 9:58 am
    Adrian take the advice given by “Barbados is in its glorious descendancy phase! ” @ February 25, 2012 at 3:18 pm .

    We, especially you and the likes of the late Peter Morgan, love this island and see great potential as a welcoming and harmonious place for both local and visitors. But to be frank with you the mis-educated people in authority (not power) need to have a serious wake-up call. Only what has been suggested by “Barbados is in its glorious descendancy phase ” must come to pass before this dawn shines forth.

  4. jrjrjrjr

    Stayed at this resort for 3 weeks last year. It was just the most amazing place

  5. Clueless

    @ Oceans 2
    Wonderful, so what plans do they have for the two other south coast dumps they own that are getting rave complaints?

  6. Mary

    Can you imagine how things would be if we all get used to living in mediocrity? Things can change. We must focus on the positive. Ocean two did it, why not the rest? We must stop this pessimistic attitude and get to work!

  7. jrjrjrjr

    perhaps they all need strong management. Years ago we stayed at Bougainvillea when Patricia was manager there. Her standards are very high – maybe there is the answer

  8. Anonymous

    Where is the Sevice charge for the Staff?

  9. Mary Joyce Rayside

    Ocean’s 2 is a great place to stay, the staff is excellant and we would recommend it to all of our friends and family. We stayed there in May and came back in Dec. 2012. I will be updating my comments on TripAdvisor in more detail as well. Also, CUDOS to the management for using local talent and vendors on the premises. BTW, there is currently a service charge in place for the restarunt and room services.

  10. Horrific place, they lie about their facilities and kids club. Do not go there. General manager is highly inappropriate in terms of business conduct. You will not get reimbursed.

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