Congratulations to Ocean Two!
It has been a month since Adrian Loveridge published an article at BFP urging the Barbados Tourism Authority to pay attention to TripAdvisor – one of the top travel websites in the world. (See Barbados Tourism Authority ignores TripAdvisor Travelers’ Choice awards).
Considering that almost 90% of tourists have some form of internet use when making travel plans, you’d think that the BTA would be big on capitalising on the Internet. Apparently not. It’s been a month and nothing from the BTA on the TripAdvisor Travelers’ Choice awards. If we’re wrong, somebody please let us know… but we don’t think we’re wrong.
It’s good to see though that the Barbados Advocate published a little news piece that Ocean Two made a five-star rating at TripAdvisor. Five Stars is a big deal and should boost their occupancy although Ocean Two is doing excellently already. Every little piece helps in this economy.
For the life of me, I don’t know what the Barbados Tourism Authority spends all their public money on. I see the results of the travel journalists’ free trips, but can someone please tell me where the BTA’s hundred million dollar a year budget goes? I might be wrong, but I just can’t see it.
Here’s the story from the Barbados Advocate. Please go to the paper to read it, but we have to publish the entire story here because the newspaper has a reputation for destroying or changing archived stories. A shame, but there it is.
Ocean Two gets five stars from online travel site
Published at the Barbados Advocate
WHILE many businesses are reeling from the harsh economic effects of the global recession, one hotel is making significant strides within the industry.
Ocean Two has received a five stars rating on TripAdvisor.com; a website which gives potential travellers real reviews from former guests of hotels around the world.
Saying there have been high numbers of occupancy since the opening of the hotel a mere nine months ago, Group General Manager of Ocean Two Patricia Affonso-Dass outlined that it was now rated at number two out of the 108 hotels currently operating in the island.
“We’ve had a very good winter and booking trends tend to be very late now as many guests are now waiting up to six weeks before they travel to book. I think summer is going to be a real challenge for everyone but there’s a lot you can do when you don’t have guests, including training,” she told members of the media over the weekend.
Speaking on the reasons behind its success, Affonso-Dass attributed this to a proactive attitude, which allows them to make improvements through suggestions made by guests and especially, the staff.
“At the end of the day, we are all about ensuring that the guest experience is unique and is as good as can be and we pass this onto our staff and we engage them in the process,” she stated, adding, “While the other hotels have been at it longer than us, our focus is making sure that we are at the top of our game”.
She stressed that the focus of management should be on ensuring that the staff is happy as this group had the main contact with guests.
“It must be about your staff first, because if it isn’t about them, then it can’t be about your guests. So making sure that they understand, why they do what they do, what it is we need them to do and providing them with the means to do it, is a major point as to where we are right now,” she continued.