Daily Archives: February 20, 2012

Tests show LIME boosts speed temporarily when user complains, but then…

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“This is robbery on any scale”

Good morning Lime team,

I am at my whit’s end with Lime and it’s service.  So if the internet service that Lime has been extorting me for over the past 6 to 8 months is not resolved and my account credited in some way, for the months that the deficient internet service which payment is mandatory, by the end of this week you (Lime) can cancel your less than mediocre Broadband internet service and come to collect your superfluous equipment.

This is ludicrous.  Too long I have been having this issue with below standard internet after having increased my service on this new account since I moved house.   I have called the helpline and reported this issue.  After not hearing anything from anyone at Lime, I called again to be told that there was no record of a previous complaint.  I unwillingly reiterated and made another complaint and was told a technician would contact me within 48 hours.  Well, 5 days went by before someone from Lime called.  Some tests were conducted and the speed surprisingly was up again.  Within a matter of 4 shocking days, the service speed dropped again.  So it appears that I am being charged full price to only receive ‘80% of the 1.5mbps’ service, but only actually getting .59mbps to use on a good day. I am sure this is robbery on any scale.

“After speaking to a few Lime and IT technicians I happened to know, I paid for someone independent to come to my house and perform a few tests on your sub-par Broadband service.”

His summation was that the line attenuation is too high as it should be around the 100 mark, the SNR should also be lower; and that the Ping test to the Lime server is taking too long to return.  You can find attached the screen shots of the tests carried out, pay close attention to the date.  (Speed test, ADSL and Ping). And yes, to date not a damn thing has changed.  I would have to say the internet service that I am mandated to pay for religiously each month is not good enough and a waste of my hard earn money, especially in these economical times.

I recently visited friends in St. Lucia and St Vincent and the Grenadines.  To my disgusted surprise, they pay far less for their internet and get more than we do in Barbados for their personal use. Almost everyday for the 2 weeks I spent in St. Lucia the family was simultaneously Video streaming to the television, children on Kindle and iPad, and laptop played online radio stations.  Now its only myself and my brother at home here in Barbados.  We have very demanding jobs and do not use the system like my friends in the other small islands.  Pray tell me, on an island like Barbados which is more developed, how are majority of Lime’s customers paying substantially more for such a poorer rated purportedly High Speed Broadband Internet Service?

Like I said, if my long-standing internet issue is not resolved by Friday, February 24th, 2012, which would prove even more outrageous, you can then consider this as my written notice to discontinue the internet service provided on (246) xxxxxxx and collect your unwanted equipment.

I am no longer prepared to be duped and robbed by a conglomerate such as Lime.

Yours truly,

(name provided but withheld by BFP editor)

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Filed under Barbados, Consumer Issues