“Some customers may experience difficulties when sending emails via Outlook”
If your LIME email doesn’t work when you get up on Saturday morning, here’s why…
LIME announced that the company is making changes to its internet technology early Saturday morning between 1am and 5am. Their email happily says that if you use web-based email like Yahoo, Hotmail and Google you shouldn’t have any problems.
BUT… if you use Outlook or other “client-based” email, tough – just get ready to reconfigure. How long will it take? I don’t know but they lost me at “Configure your email client to send email via smtp.caribsurf.com using SMTP Authentication.”
You just know that the LIME ‘help’ line is going to be a no-win situation for the next two days.
Cliverton? Do you want to come to our place for dinner tonight? 🙂
Here’s the LIME announcement…
Due to the passing of tropical storm Tomas, please note the new date for the scheduled upgrade below.
LIME wishes to advise of an upgrade on its internet service on Saturday, November 6, 2010 between 1:00 a.m. and 5:00 a.m. This upgrade will result in increased protection against spam.
The majority of ADSL customers will see no change to their normal internet service, especially those using web-based email services provided by LIME, Hotmail, Yahoo and Google. However, some customers may experience difficulties when sending emails, including residential customers using client-based applications like Outlook and IncrediMail that send emails via servers not provided by LIME.
Should you experience problems sending email after this upgrade, please do the following:
• If you have an active LIME email account: Configure your email client to send email via smtp.caribsurf.com using SMTP Authentication. You will be required to enter your LIME email address and email password. Please refer to your email client’s help section for assistance in configuring this feature or, visit our help page at http://www.time4lime.com to view instructions for popular email clients.
• If you are using an alternate email provider: Contact your mail administrator for instructions on configuring your email client to send email via a Secure SMTP port only, or you can use xmail.cwjamaica.com as your SMTP server.
If you have any questions about your service or should you experience any difficulties sending emails, please call our Customer Service Centre at 1- 800-804-2994 or visit our website at http://www.time4lime.com for more information and assistance.
LIME thanks you for your understanding and regrets any inconvenience caused.