Daily Archives: September 17, 2009

When will LIME live up to it’s promises?

Fired BTA Member asks inconvenient questiions

by Adrian Loveridge

It would really be difficult not to have noticed the various mission statements recently put out in the print and electronic media by Cable and Wireless or LIME, including ‘a better greener business’, ‘go green with us’ or ‘go paperless’.

Yet the latest ‘ads’ placed to get your new Directory today, 17th September, (well actually from 19th September), makes absolutely no mention of taking your old directory to the collection point where LIME could have partnered with one of the recycling companies to dramatically reduce the number that will eventually go to the landfill.

While is perhaps too easy to knock the company for its huge declared profits, they could at least effectively implement some of these admirable objectives.

I stumbled across one of their media releases dated 31st October 2008, where among many other ‘promises made in this manifesto’ included ‘calls to LIME’s customer service centres will be answered within one minute’ and ‘no LIME customer will be without the ability to communicate, via at least one of LIME’s services, with their friends, family or colleagues, for more than one day’.

Nearly a year later, having produced almost another US$100 million profit, I wonder if they are any closer on delivering their stated ‘promises’?

From my recent experiences, certainly the ‘promise’ to answer calls to the customer service centres within one minute is a joke.

Unless they mean you will get a recorded message within a minute and then listen to loud music for up to another twenty minutes, and as I did two weeks ago trying to get a human response six difference times in one day.

On August 11th 2009 I queried on LIME’s own customer service section of their website whether our payment had been received through the Eservice facility.

Over a month later I am still waiting for a response.

From that 31st October 2008 ‘manifesto promise’ the then CEO of LIME, Richard Dodd, went on to state ‘I’ve seen too many businesses that are all talk and no action and I’m determined that unlike these companies, LIME will actually put its money where its mouth is’.

Perhaps enough has been said in media releases and its now its time-for-LIME to deliver on the ‘promises’.

Adrian Loveridge
17th September 2009

Here is that Time for Lime statement from a year ago…

It’s time for LIME

Cable & Wireless brings LIME to the Caribbean

Friday 31st October, Cable & Wireless today unveiled its new Caribbean business LIME; Landline, Internet, Mobile, Entertainment – which launches Caribbean-wide on Monday 3 November.

LIME provides a full suite of telecoms services, including; home phone, internet access, mobile phones, ringtone downloads, phone calls via internet, cable TV (in some markets only) and data, networking and hosting services for business customers.

LIME, which operates exclusively in the Caribbean, currently offers services in 13 markets across the Caribbean – from Turks and Caicos to Grenada.

LIME’s aim is not simply to make money for its shareholders, but to improve things for customers and for the communities in which it operates. To prove its commitment to this aim LIME has today published its manifesto for change – a 15 point plan that outlines some of the ways in which LIME will make things better for Caribbean people.

Among the promises made in the manifesto are:

* Calls to LIME’s customer service centres will be answered within one minute.

* No LIME customer will be without the ability to communicate, via at least one of LIME’s services, with their friends, family or colleagues, for more than one day.

* Customers (and potential customers) will not be sold services or products that they do not need – even if that means LIME loses money on a sale.

* LIME will ensure that every child, in the markets where LIME operates, will have access to a computer and the Internet to aid their education.

* LIME will invest $5m in local community initiatives – such as Carnival – every year.

* LIME will publish its financial results – making it clear how much it has invested in the region and how much Caribbean shareholders have gained from investing in LIME.

* LIME will operate a “Caribbean supplier first” policy, ensuring that it invests in the economic growth of the region.

* LIME will provide employment and promotion opportunities for Caribbean residents as a priority.

* LIME will reduce its paper wastage by 15%, as well as introducing a number of other environmental initiatives.

* LIME will commit the time of every colleague – from CEO to cleaner – to aiding recovery efforts in times of national crisis.

Richard Dodd, Chief Executive of LIME commented, “We’re making a promise to the people of the Caribbean that we’ll create a better company for them. Our manifesto pins us down to delivering on that promise. I’ve seen too many businesses that are all talk and no action and I’m determined that, unlike these companies, LIME will actually put its money where its mouth is.

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Filed under Barbados, Consumer Issues

Barbados Government & The Caribbean Lottery announce a bigger tax on stupid people.

lottery-barbados

Buying a ticket only slightly improves your chance at winning!

“On Thursday, August 20th, 2009, The Caribbean Lottery will introduce the biggest jackpot game to ever grace our shores. Introducing…Super Lotto, a jackpot game with two sets of numbers carrying a whopping starting jackpot of $5.346 Million dollars!”

So begins the press release received by Barbados Free Press from the CaribPR Wire, Bridgetown, Barbados.

Any ten year old can do the math – that’s not under dispute at all. Only the stupid purchase lottery tickets.

What we’re curious about is… Where does the money go?

Nothing is transparent and there is no law in Barbados that would prevent Gtech – the outside lottery company – from (for instance) employing the wife of a government minister as a “consultant” for a fee.

As we mentioned back in December of 2008 in our article Barbados Lottery: Millions Of Dollars Flowing with No Transparency, No Rules…

Like many other smaller jurisdictions Barbados contracted with an outside firm to run official lotteries. How much “commission” is paid to “outside consultants” by the Barbados government or by the outside lottery company is not only totally unregulated – it is highly secret because if the Barbados public knew who was getting a cut of their lottery money…

…Well, we can’t allow that, can we?

We all hoped that a new Prime Minister would shed some light on the secret cash transactions of the Barbados Lottery, but alas, that didn’t happen. Nor will it.

David Thompson and the DLP promised ITAL (integrity, transparency and accountability legislation). David Thompson promised accountability for all the monies unethically taken from Barbados over the years by the corrupt BLP government.

None of what Thompson and DLP promised has happened – and only a fool would think it will.

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Filed under Barbados, Freedom Of Information, Political Corruption