Second Update: November 12, 2010
First issue: the person involved with the complaint about the HP Printer Warranty as described in the attached letter eventually received satisfaction from HP.
“This has all been sorted with On Line with the help of Public Council, but it should not have been so difficult to contact & get response from HP. My quarrel is with them not On Line. HP only give a 15 day (thats right) 15 days guarantee, the businesses here make it up to whatever, that’s what HP stipulate, you either put up with it or don’t have HP products legally here.”
Given that HP have just opened a new store in Sheraton Centre (nice bit of reporting on that at Barbados Today 11/11/10 edition), does this warranty issue and the 15 day guarantee still apply?
What is warranty and return policy of the new HP Store? If HP wants to leave a comment or send us an email (email@example.com) we’ll be happy to give it fair exposure right here at the top.
Updated: November 12, 2010
Thanks to BFP reader Politically Tired for letting us know about a proposed settlement in the HP Hewlett-Packard LaserJet case.
Details can be found at the website HP LaserJet Printer Litigation, Case No. CV 07-00667 AG
We’d also like to know if the person in our original story every received satisfaction from HP…
Barbados Business Learns That HP Will Not Honour Colour Laser Printer Warranty In The Caribbean
Mr. Mark Hurd
Chairman of the Board, CEO & President of Hewlett-Packard
On 25th April I bought a CP1515n colour laser printer from On Line Consultancies here in Barbados SN ********** FOR $*** Bds. After a short time it began to malfunction, I returned it to the retailers on 25th June, they have a 30 day guarantee, then its down to you. A case # was eventually procured & I was told to call 1 800 711 2884 so I could arrange to have the replacement printer sent by UPS within two days. Since then I have spent approximately 13 hours on the phone to HP trying to be put through to the right department, but as yet no luck, I have been put through to people in Canada, US, & Mexico, none of which can help me as they can’t ship to the Caribbean. Your staff at the Caribbean/Latin America # either have the wrong information/not trained/or what? you tell me, I’m at a total loss as to what to do next.
A case manager I was mistakenly put through to in the US, Myrna Sweet has emailed your Head Office, she hasn’t had a reply either, she also called the Caribbean ‘Solution Centre’ & was put through to the wrong people, this happened again this week with someone else from HP who tried to help, if HP staff can’t be put through to the right HP department what hope do I have?
Your agents here in Barbados DC Office People have also been emailing you on my behalf, no reply to their e mails. Meanwhile my tiny home based business is in trouble because of your total lack of care & efficiency. I now HAVE to replace this printer this week, which means I will have to purchase another one, NOT HP, that’s for sure.
If a human being could reply to this email & not an automated response telling me I have to contact HP on 1 800 711 2884 I would be grateful. Then we can discuss my refund rather than replacement of this product. Please also note that people in ‘3rd world’ & ‘developing’ countries are not stupid & are tired of International Companies such as yours sending us second rate products, everyone deserves the same service & commitment wherever they reside.
I will forward a copy of this email to relevant people here, to the media, numerous anti HP Facebook pages, Barbados Free Press & email contacts.
Looking forward to your reply
(name withheld by Barbados Free Press)