Daily Archives: March 16, 2009

Sour Barbados LIME Says “Service? Reliability? Please Stand By…”

LIME by Cable & Wireless: Limited Internet, Many Expenses

LIME by Cable & Wireless: Limited Internet, Many Expenses

Its 06.45 hrs Monday morning and for nearly three hours I have been trying to make a number of overseas calls and send faxes throughout the region.

‘All circuits are busy’ is the recorded message you get and when I dialled 0, the operator who eventually answered, knew nothing about the problem and then gave me the wrong customer service number.

When I called the right number, a heavily accented person stated ‘try again in an hour or so’.

With declared profits of US$97 million in one trading year, is it unreasonable to expect a higher level of service delivery?

Now of course, when the service is restored all calls and faxes will be charged at a higher rate because it will be in peak time and charge rates.

Yet!  No expectation of a refund or compensation for this appalling service.

Should we expect more from LIME?

Adrian Loveridge
16th March 2009

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