Its 06.45 hrs Monday morning and for nearly three hours I have been trying to make a number of overseas calls and send faxes throughout the region.
‘All circuits are busy’ is the recorded message you get and when I dialled 0, the operator who eventually answered, knew nothing about the problem and then gave me the wrong customer service number.
When I called the right number, a heavily accented person stated ‘try again in an hour or so’.
With declared profits of US$97 million in one trading year, is it unreasonable to expect a higher level of service delivery?
Now of course, when the service is restored all calls and faxes will be charged at a higher rate because it will be in peak time and charge rates.
Yet! No expectation of a refund or compensation for this appalling service.
Should we expect more from LIME?
16th March 2009