Another LIAT Airlines Horror Story: Your E-Ticket Is Worth NOTHING Compared With A Printed Ticket

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A Further Example Of Why Government Should Not Be Supporting LIAT With Your Tax Dollars

Having waited patiently for approximately two hours we were then approached by a LIAT agent who asked us what type of ticket we (LIAT passengers with onward destinations to Jamaica) possessed. “What type of ticket?” I asked myself. Here I was thinking that a ticket is a ticket, but apparently according to LIAT it isn’t. Let me elaborate.

Actually, five of the nine passengers had printed tickets while four of the nine had e-tickets.

Shortly after, the agent informed us that based on LIAT’s policy (unknown to me and I’m being bold by saying also the general public), that LIAT will only take full responsibility for the passengers with a printed ticket while the other passengers with an E-ticket will only receive LIAT’s assistance in getting on to another flight with Caribbean Airline.

In other words, since I did not have a printed ticket, though I spent over an excess of $700.00 for my entire ticket, LIAT refused to accept responsibility for me missing my flight…

… Read the entire sad tale of why your government does not need to “invest” any more money with this bunch of losers known as LIAT Airlines. Story link here

31 Comments

Filed under Aviation, Barbados, Barbados Tourism, Traveling and Tourism

31 responses to “Another LIAT Airlines Horror Story: Your E-Ticket Is Worth NOTHING Compared With A Printed Ticket

  1. Undertaker

    Welcome back BFP, since the merger and even before that liat has been proving to be a waste of time, I will expand on that later (when I am fully awake) Until………

  2. Adrian Loveridge

    When I read this story, I was hoping that we (the consumers) would get a retraction or at least an explanation from the Corporate Communications dept of LIAT.
    Especially as LIAT have spent consider amounts of taxpayers funds to expound the virtues of booking online.

    I hope that LIAT track and read all the negative comments about their service delivery across the Caribbean and that they use this blog to at least try and justify the non-performance.

    Penny…
    Where are you?

  3. Ohio Friend

    What’s with the Chief Justice and his brother BFP? Are you going to let us in on the secret?

  4. Bajanboy

    Why would LIATpunish consumers for something that saves LIAT money (lower costs and no commissions if the ticket is bought online)?

  5. Sister Baby

    Terrible, just terrible, but I don’t know if you all hear that a new airline out of St. Kitts is about to take to the skies very soon. SKN Express Airlines will operate four (4) regional jets, not propeller planes, and will start flying to BGI and beyond cempeting with LIAT. In fact SKN Express showed up at Timehri GEO on Decemeber 21st on a trial charter. LIAT made Guyana the laughing stock of the Caribbean during world cricket games when it arrived in GEO without people’s baggage, and then recently attendees to a Commonwealth conference in Guyana arrived without luggage, and had to wait 4 days to get the luggage from BGI. Happy Kwanza everybody

  6. LIAT should be a shining example of Caribbean cooperation and harmony, setting an example for all the other promised virtues of a Single Market and Economy.

    Sadly it is the opposite. A perennial embarrassment, flaunting inefficiency, backbiting and parochialism. With tourism as our mutual life blood (Trinidad excepted) the one service on which we should be able to count is air transportation between our various entities.

    Do the Caricom politicians not realise that with its monopoly status, LIAT is an Essential Service. An efficient management team from Israel or Singapore should be recruited to take over, firing all the political employee hacks scratching their backsides in air conditioned offices while we fume in frustration and despair.

  7. LIAT’s company policy is one thing. The Law is another.

    Under Contract Law I seriously doubt that holders of an electronic ticket have any less rights than those of a regular old-fashioned paper ticket.

    LIAT is exposing itself to legal action in this regard.

    They are clearly “trying something on” with passengers, and seemingly getting away with it.

    Time this was taken up with Consumer Protection.

  8. reality check

    “LIAT is exposing itself to legal action in this regard”

    Good luck!!!

    The Rule of Law does not exist in Barbados especially for consumers and little people. The Law is manipulated by lawyers for fees. Delay and double dealing is the operating standard of the legal profession.

    This is really a fight that should be taken on by the Fair Trade Commission but like Liat, it is controlled by government operatives who are told what to do or are paid to do nothing.

    Get mad, clean house or suffer the consequences

  9. Undertaker

    I have had many a dispute with Liat, I have also have about two with BWIA (when they were still that name) I think the problem is that mainly they don’t communicate with each other at the different check-in facilities and that they seem to have little flexibility. It seems you always have to get on like a “black nigga” to get you rights, once they had me waiting over 8 hours and did not want to give any food vouchers, some trinis at GAIA cussed them out and the vouchers came swiftly. Another time I got to St. Vincent late (their fault) and they want me to pay for a new ticket to Trinidad (it was an intransit flight) I had to get on bad to get my rights. I had a little incident a few months ago with luggage but I don’t take any chances, I keep the basics in my carry on.

  10. Undertaker

    The owner of NSG in the UK proposed a ferry system in the Caribbean earlier this year, the different gov’ts did not give any support to it, all we had to do was to build the necessary network. He would have provided the ferry and the price was supposed to have been reasonable. This is what we really need. CHEAP CARIBBEAN TRAVEL. Barbados to Triniday Bds530.00 plus is rediculus if you want to book a day or two before it can be 670. and over according to the airline. Liat and Caribbean Airways, don’t really compete they just are enjoying the sweets at our expense.

    High prices and bad service should not mix, and it it time that Caribbean people get better.

  11. Wishing in Vain

    Undertaker I am assuming that you do not know who the players are behind NSG and that if you knew you would smell a scam in this deal some where some how, NSG is the front company that Owing uses to channel his ill gotten gains out of this country it is run by two of the best in the business in operating scams those are STEVE HOBSON , HALLAM NICHOLLS, these are the same ones who have arranged a commission on EVERY VEHICLE COMING INTO THE ISLAND FOR THE GOV’T OF BARBADOS, THE SAMER ONES INVOLVED IN THE IMPORTATION OF THE 2,000 SLOT MACHINES, THE SAME ONES WHO BROUGHT THE INTERNATIONAL GANGSTERS DANOS 3S INTO BARBADOS ALONG WITH VECO who BUILT THE OIL STORAGE FACILITY (overbudgeted) ALONG WITH THE PRISON THAT STARTED OUT AT US $ 60 MILLION AND ENDS UP COSTING US US$ 145 MILLION, THESE ARE THE SAME ONES THAT RECENTLY COLLECTED A HEALTHY COMMISSION ON THE PURCHASE OF THE COAST BOATS, THE SAME ONES WHO DEMANDED A 7 % COMMISSION ON THE AWARDING OF THE PRISON CONTRACT TO A LOCAL GROUP OF CONTRACTORS, THEY REFUSED TO PAY NICHOLLS, BANNISTER, HOBSON AND ARTHUR AND THEY WERE REFUSED THE WORK.

    THIS GROUP HAS MASTERMINDED CORRUPTION AND DISHONESTY IN OFFICE TO NEVER SEEN BEFORE LEVELS IN THIS ISLAND, DARE WE GIVE THEM MORE TO STEAL ????????????

  12. NSG watcher

    People let’s hear more on NSG.

    Maybe Thompy turn it into election issue and get things fixed?

  13. peltdownman

    LIAT are trying it on here over the matter of “Conditions of Carriage” (“COC”). When you get a printed ticket, it represents a contract of which the “COC” form part. The “COC” sets out the rights and obligations for both the airline and the passenger. Years ago, the tickets had the “COC” printed on them Nowadays, there is generally only a reference to the “COC”. I believe that LIAT knows that when it gets into an overbooking situation, it has a better chance of not being held responsible under an e-ticket, as there may not be any reference to the “COC”. Just a guess.

  14. only me

    go check it out peoples Liat isnt the only airline with this policy all airlines have this same policy hence whenever i travel i always make sure i have a printed ticket

  15. Adrian Loveridge

    Let me see if I understand this correctly.

    LIAT can invoke different rules whether it is a eticket or printed ticket and after the taxpayer has ploughed millions of Dollars into it?

    As I asked before, Penny and the LIAT Corporate Communications people, you should respond and clarify the situation.

    If that isn’t done in a timely fashion, then ultimately the consumer has the last say.
    All travellers have to do is stop booking and buying tickets online through their website.

    If that was done, how long do you think it would take LIAT to re-consider the rules?

  16. Hants

    Once you accept payment, Eticket or paper ticket should be treated the same.

    Liat knows that Caribbean people will suffer in silence.

  17. Undertaker

    W.I.V. I have studied what you said, and I am trying to do a little research, but there are some things there that I know to be true. I know of NSG in the UK through doing some business with them years ago, but I know they have a local and regional presence as well.

  18. de gap

    “Still flying with LIAT”

    This sounds like an Anancy story, and makes absolutely no sense. The article reeks of the ubiquitous anti-LIAT letter writer, e-tickets indeed.

  19. Jerome Hinds

    Lynch Is A Tyrant……LIAT !

  20. yatinkinkiteasy

    When buying an e ticket , there is a section: “terms and conditions” which one usually has to accept. Simply printing this out and keeping it with a printout of the e ticket confirmation should give a customer the same protection as a “paper ticket”…but this is only my guess.

  21. Adrian Loveridge

    An interesting letter appeared in the Antigua Sun yesterday (31st December 2007) under the heading

    ‘Open questions to LIAT’s shareholders’

    written by someone calling him/herself

    ‘The taxpayer’s eye’

    Perhaps BFP could do the link?

  22. Mark Steele

    LIAT really is appalling. They treat customers with comtempt because they know we haven’t a choice. I would like to see them go under once and for all and let someone else have a try. I don’t think it’s possible that any other company could do worse. Because of their imcompetence, traveling in the Caribbean today is far more difficult than it was 30 years ago.

  23. Hi
    LIAT just cost me €2618 because they made us miss our (My Wife & I) flight to Germany because it was a Charter flight (Condor). The LIAT flight was delayed in St Vincent making us late for our conection in Barbados we were then held in immigration for three hours for the duty manager (Sylvesta) just to tel us that Sh*t happens.

    Is there any chance to get our money back? How?

  24. forever liat customer

    caribbean people , open you eyes, all those europeans would not tell you how Bristish Airways and Virgin treats caribbean people bad by selling void tickets making us think that its ok to fly on liat when in fact our names dont even appear on the liat system, i’m not blaming liat for nothing. LIAT is a good airline who follows international travel policy and if numbskulls would just read on airline policies before babbling then caribbean prople would not sound soo stupid in their comments.

  25. forever liat customer

    For those E-ticket people,No airline would honour etickets if you all claim to be frequent travellers, if you’re travelling outside the region it is always safe to travel with paper tickets so that your tickets can be transferred to a different airline, with an e ticket there is no paper to transfer.

    For the Cricket world people, LIAT apart from caribbean airlines , LIAT sacrificed a 50 seater from the system, removed the seats to carry all extra load, cricket gear and cricketers and their families to each venue, I think that as a passenger was very well pleased to see the approach taken to ensure that not people but baggage was reunited with people within 24 hours.

  26. forever liat customer

    I think that we forgot about E.C Express in the caribbean with regional jets, they ran right to the ground, Caribbean star ran at a loss, but LIAT will always be there and they will continue to get my money and that is my view, because we the frence people of guadeloupe and martinique believe in this airline.

  27. trini-lucian

    This don’t always work out the correct way with liat but what I can advice the caribbean public to do is to simply have some patience… As ,other person said “skn” is about to take to the skies and jed jet in barbados is ready for service not forgetting bedy ocean liners from grenada… Hopefully all goes well with these transportation systems and let’s see what’s liat’s next move would be???

  28. Chairwoman63

    I’ve heard through a virtual confidential meeting that LIAT Airlines is suppose to be coming soon to the caribbean nation of Belize located in central american region in spring 2017? Is this true or is it just another fib? personally, I have not seen much progress about that central american country yet, alone for a popular airline to be soon making its way Belize terminal. This might be just another hoax.

  29. Bill_Raye91

    Well @Chairwoman63 I don’t know much about Belize or LIAT making its way to the undeveloped country, but you must admit that Belize will put all other caribbean and central american countries to shame if LIAT did make it’s way to its terminal. I’m glad they are in negotiations with Sir Richard Bronson of bringing British Virgin Airlines to Belize soon. My fiancee told me it suppose to be in September 2013! Can’t wait.

  30. airliner

    Many people should educate themselves about travel before making themselves a laughing stock to the travelling public, one should know that we should never trade, with separate bookings when using different carriers in your travel itinerary. You’re simply exposing yourselves to get stuck. This simp,y removes the original airline of all liabilities when they’re delayed because the contract to get you from point A to point B was full filled in the region.

  31. Bob

    There is now a petition to try and get LIAT held accountable for their poor service: https://www.facebook.com/pages/Hold-LIAT-Accountable/523092007739214

    Sign and help!