What is a reasonable time to wait for a response from a Government Ministry responsible for consumer protection?
When a series of ‘ad’s starting appearing in the Nation and on CBC television in late September including a half page ‘ad’ under the name of Barbados Lucky Numbers on 28th September 2007, I wrote to the Fair Trading Commission, Ministry of Consumer Affairs and Business Development and copied it personally to the Minister responsible at her personal email address.
My letter was dated 29th September 2007.
Today, ( 13th December 2007), I received a letter from the Ministry dated 29th November and mailed on the 10th December 2007.
Concerns regarding Operations of Opera Telecom
I refer to your correspondence dated 29th September and 2nd October 2007 respectively, expressing concerns about a series of television advertisements which invited persons to participate in a competition by telephoning or texting responses to various questions.
Pursuant to a request by this Ministry, The Fair Trading Commission undertook an investigation into the operation of Opera Interactive (Barbados) Limited. The company was requested to carryout a number of actions, including the modification of the terms and conditions of its Caribbean Phone Idol Competition, in order to achieve compliance with the Consumer Protection Act, CAP. 326D.
In view of the direct response given to yourself by the Fair Trading Commission, the Ministry of Commerce, Consumer Affairs and Business Development considers this matter to be closed at this stage. The Ministry thanks you for having brought this matter to our attention.
Comments: How possibly can this matter be ‘closed at this stage’?
Despite an assurance given by the FTC nearly a month ago, and a page three printed assurance given by the Sunday Sun nearly a week ago, the names of the ‘winners’ still have NOT been published.
I am afraid I do not consider this matter closed at all.
And I have still to receive ANY response from the Minister responsible for Consumer Affairs.
13 December 2007
Comment By Barbados Free Press
HOW MUCH MONEY did Opera Telecom give to the Barbados Labour Party as “campaign contributions” ? 😉
The people deserve to know.