Photo: Caribbean Star Crew Waves Goodbye To Your Suitcases At The Terminal. Unfortunately, You Are On The Aircraft About To Take-off…
Let’s get one thing straight here: all airlines lose a bag or two and sometimes more. That’s just life. What is happening with Caribbean Star is something much different…
From what we’ve heard around Barbados’ Grantley Adams International Airport and now read in The Nation News, Caribbean Star Airlines has – with knowledge beforehand – failed to inform passengers that they will not be loading up to 50% or more of passengers’ luggage on certain flights from Barbados. Passengers innocently board Caribbean Star flights, not realizing that the airline knew hours ago that their bags would be following days later.
Is it incompetence?
A computer problem?
A scheduling problem?
Nope… our source says that in an attempt to generate immediate revenues and to not lose certain lucrative contracts that carried over from BWIA, Caribbean Star management made a decision that they would rather upset random low-mileage passengers than fail to deliver their high-value daily contract cargo.
Further, from the media reports, it appears that Caribbean Star is not looking after the passengers whom they stranded without luggage. And that, ladies and gentlemen, also looks like part of a business decision to sacrifice a few low-value passengers to keep the Profit/Loss per flight at nominal values.
In other countries, such premeditated actions would be called fraud. In Barbados, hey… that’s life.
Good luck with your Caribbean Star flights, folks. You’re going to need it!
From The Nation News…
Passengers Put Out By Lost Luggage
IT WAS NOT A HAPPY, jolly Christmas for some passengers who travelled recently on Caribbean Star from Barbados.
Several travellers were stuck at their destinations within the last two weeks without their luggage for days, some longer, and as one passenger stated: “We are angry and frustrated.”
“This morning [last Friday] we had a 7 o’clock flight to St Vincent and when we arrived and checked for our bags, neither we, nor any of the other passengers, got our luggage.
“There were people at the [Arnos Vale] airport who came in from the United States, Canada and England [via Barbados] since the 19th [of December] who came to see if their luggage had come in and they still hadn’t received their luggage,” said the woman, who requested anonymity.
She said twhile they were trying to get information about their bags, other Caribbean flights operated by LIAT arrived with their passengers’ luggage.
“This is the worst I have ever felt but this will be the second and last time we fly with Caribbean Star. We could find no manager or supervisor to talk to and the people were hostile,” she added.
The middle-aged woman who was waiting for luggage at the airport in the St Vincent capital said someone there had informed them that a chartered plane would bring in the luggage from Barbados.
“My daughter called Caribbean Star [in Barbados] and they told her that they couldn’t manage the passengers and luggage. They didn’t inform us about the luggage.”
… continue reading this article at The Nation News (link here)