Cricket World Cup Director Dehring Publicly Criticizes Barbados Hospitality Providers, Citizens – Just 115 Days Before Tournament Start!

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“(Barbados) Hospitality Providers Need To Show More Professionalism”

Cricket World Cup 2007 CEO & Director Chris Dehring may have only wanted to exhort Caribbean restauranteurs, taxi drivers and hotel staff to give their best for the tourists and cricket fans heading to the region – but in doing so, he succeeded in broadcasting a highly negative message about Barbados and the Caribbean to the rest of the world.

Unfortunately, when the Cricket World Cup Director speaks, the international media listens – and then instantly proclaims his message around the world in just about every language.

Also unfortunately, Dehring chose Bridgetown, Barbados to complain to the international media that – well, Caribbean hospitality providers just don’t get it.

Thanks For The International Vote Of Confidence, Mr. Dehring!

Barbados taxi drivers like Shona’s little brother really aren’t up to snuff, according to Mr. Dehring’s personal observations. Taxi drivers, restauranteurs, hotel workers and other hospitality providers don’t appreciate the tournament’s significance for the region. They need to be “more professional”, he says.

Further, according to Dehring, the “people of the Caribbean” aren’t as excited and involved in the CWC as they should be. He didn’t say if this is because we mere mortals are too stupid to pay attention, or if his organization has perhaps failed to communicate with and inspire “the people”.

Of course… it couldn’t possibly be that we are worried sick about the orgy of government spending that has accompanined the Cricket World Cup. Mr. Dehring probably wouldn’t even consider that our lack of sufficient enthusiasm by his standards might have anything to do with the fact that we can’t see any convincing proof that seven weeks of cricket will provide any lasting and quantifiable benefits… and we know that Bajan citizens will be paying for it for a decade if not longer.

“We are now just 115 days away from the start of the first portion of the cricket World Cup, and if I have any concerns it is that the people of the Caribbean are not as involved as I would like to see,” (Dehring) told The Associated Press. (link here)

Increasing Taxes, Duties, Food Costs Are Hitting Us Hard

Mr. Dehring – I’d love to be more involved with your little party, but as I write this post it is 4:15 AM and I’ve just come home after working all day and all night since 11 AM yesterday. After a few hours of sleep, I’ll be up again to help get my wife and son out the door – then I’ll grab another couple of hours of sleep before I have to go off to work again.

We are all peddling as fast as we can, but with the increasing cost of food and taxes it seems that we can never come ahead. You’ll be watching cricket from your private box, but we’ll be sitting in front of the tely… if we can make time. And I speak for more than just my little family, Mr. Dehring.

You’ll have to forgive us ordinary folk for not meeting your standards.

20 Comments

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20 responses to “Cricket World Cup Director Dehring Publicly Criticizes Barbados Hospitality Providers, Citizens – Just 115 Days Before Tournament Start!

  1. Jupiter

    Chris dehrig living large and in charge off the cricket world cup.This cricket world cup going to make some of these fellas millionaires.As for chris dehrig he might end up being a billionaire and rightly so ,because he was lucky enough to get foolish west indian politicians to spend way tax payers money on something that seem so ‘iffy,’
    and use money that was badly needed for social services in their respective countries.

  2. Pat

    I guess when Mr. Dehring says the citizens are not involved, he means they are not as excited as he would like them to be. Fact is, I guess they dont see the benefits and cant afford those expensive tickets. I wonder what the price of food is going to be like in the oval. Mr. Dehring and his colleagues should have realized that the Caribbean islands are poor, and the people poorer.

  3. Hants

    Prehaps the Government of Barbados should explain to Barbadians in simple terms how they will benefit from CWC 2007 and what opportunities are available to them to profit from this “World Event”.
    More importantly Government must involve all Barbadians to support this event because have invested 100s of millions, failure would be disastrous for the local economy.
    You can’t expect people who can’t even buy a Ticket to be excited by this event but they may be other was to get them interested.

  4. Rumplestilskin

    Wunnah people not enthusiastic, nuh.

    Better hope Windies at least get to the semis….

    or then yuh goin’ see ‘not enthusiastic’….

    Bah humbug…

  5. Well although I agree with the point that Dehring’s message was ill timed and a bit inappropriate I think he may have been telling the truth. Some of the folk in the hospitality business in the Caribbean are pathetic. They go through the motions and you can tell it. I aint saying you got to be ultra enthusiastic every single second but some professionalism, some courtesy and not making it seem like you doing the client a big favor by doing what you actual job entails would be nice.

    I aint saying all hospitality providers that way but if ya is a screw face always ready to push up ya mout and chupse type a person and there are tonnes of them in service positions then find another job dont get into the hospitality business.

    ps: I had a question for you guys regarding something which you never covered that I thought you would have

  6. BFP

    Hi Jdid

    What’s the question?

    If private, email us at barbadosfreepress@yahoo.com

    Robert

  7. Veronica

    I only know that I stood in a queue in Cave Shepard behind a bunch of elderly Canadian ladies (probably cruise passengers) as they were served by two unsmiling, taciturn, disdainful girls. Each customer did the full “good morning how are you thank you have a nice day” etc. From the shop assistants, not one word. Questions were answered by pointing of fingers, nodding or shaking of heads, if acknowledged at all. Eye contact was there none. These girls think that just because they work in a department store they are superior to their own customers! Haven’t they heard of PR? And what is so fabulous about working behind a till? They act as if they are too good for the job. You get more good manners from supermarket checkout girls.

  8. Hants

    Veronica the management of Cave Sheppard is responsible for the conduct of their employees.

    If these employees were properly trained their attitude would change.Their “bosses” should be on the floor making sure the customers are treated with respect.

    The ritualised greetings and “company speak” as in Toronto stores would be better than silence and finger pointing.

    The store owners in Barbados probably don’t have to compete for Business so they turn a blind eye to this type of insulting behaviour by their staff.

    I wonder if there will be special training sessions for “world cup”.

  9. ross

    Hants, too late for “special training sessions”. Attitude adjustment needed fast.

  10. Hants

    Ross Business owners who take our hard earned money for their goods and services owe it to their customers to insist that we are treated with respect. Their sour face staff continue to insult us while they the Owners make more and more money.
    I went to a Business in Barbados and asked to see samples of Material for a project I designed. The Owner of the Establishment did not even look at me. He only grunted “if you ain see wha you wan out dey we ain got it.
    I walked out without a word and will never buy a Nail from that company again.
    If he is the Owner and that is his attitude then his staff can’t be any different .
    I know it was easy for me to walk out of his Business, come back to Canada and ship the material I needed to Barbados but people living in Barbados may not have a choice but to deal with these deleted expletives.
    I wonder what would happen if Walmart,Home Depot and Staples ever came to Barbados?
    I bet attitudes would change in an instant.

  11. Hants

    Having just “let off steam” I should also mention that I have been treated extremely nicely by some cashiers and staff at a few places in Barbados.
    I was served by people at Carters and Chefette that were very pleasant but this seems not to be the norm.

    I also am sympathetic to people who make $200 a week in Barbados.

    It is the Expletives who own the Establishments who I seek to punish by not dealing with them if I experience bad service.

  12. Pat

    Hants, welcome to the shipping back Bajans. I and another expat, on another forum, are so pissed that we send down whatever the relatives need. This way, those ig’rant merchants/business persons can’t benefit from out hard earned $$, and we would not be building up HOSA foreign reserves.

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  14. Bajanboy

    It’s funny how shocking it is to receive great service. I was in the BTII car park on the pierhead and the lady who gave me my receipt was so friendly, charming and engaging that I was in shock. She was not from Barbados, by the way. Service in Barbados is getting better, but it is difficult to train people who have such rotten and miserable attitudes towards service to start with.

  15. Kathy

    Great service and quality still exist in Barbados, but they are harder to find. When I find them, I recommend the businesses to all my friends who visit and live in Barbados. For instance, the tiny little souvenir shop up at St. John’s Church has a friendly and knowledgeable manager – all my tourist friends get taken up there to shop. We always eat at the Sand Dunes in Belleplaine afterwards – the food is wonderful, reasonably-priced, Bajan food, and the service is excellent. I also take people to town and to the more expensive restaurants, but everybody says they prefer my favourite places. The supermarkets have great service too, and their food is almost as good as my mother’s. Many tourists know where the service and quality are, so the big restaurants and stores better watch out!

  16. Pat

    I had awful service from the tourist board’s kiosk at the harbour terminal. My God, was he rude. Never looked at me, gave the impression that I was a pest. My best service in Bim was from the food service counter at the supercentre in Holetown and from the cashiers at the same store.

    The service from the bank teller at the Barclays there was not stellar. She did not want to search for my account. Telling me one that it is closed and she cant find it. Well, who tell she say so. I asked her who closed it, and where did my few pennies go and let her know I was not leaving until I had some answers. I settled in for a long wait and she decided to go search the records for my account. Then she tries to blame me because there was no activity on the account for over 5 years. I told her that is how often I visit the island and just gave it to her royally. NISE? Cheupse

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  19. So many shop staff attending to customers seem to feel that being pleasant and helpful in some way belittles them. Perhaps they confuse service with servility, and are determined to show “I’m as good as you!”

    The girls in Cave Shepherd have always seemed more concerned with their makeup and dress than giving courteous service. The snooty attitude is passed on to new employees, and supervisors appear to have given up fighting this engrained behaviour. The same thing happens in banks where the staff feel that working in a bank entitles them to a superior status entitling them to look down on customers as nuisances.

    Most people are so friendly and helpful once they know you respect them it’s a shame it’s so hard to get them to volunteer courtesy from the start. Many visitors comment at our gruff manner which can eventually break out into a sunny smile.

    It will be hard to maintain our reputation as a premier tourist destination unless our manners improve. But how can this be achieved?

  20. passin thru

    Too true, pandora, but mostly at the large shops. Smaller shops are more personable (to me anyway).