Daily Archives: May 3, 2006

Network Problems – We’re Working On It

Hi folks

This is Matt your network guru. Our apologies for the performance issues (slow loading, hangs). Please be patient with us as we update the server array.

I PROMISE that everything will be better in a couple of days.

The Details…

Hey guys, I just wanted to apologize for the slowdown and system errors the past week or so. I'm on it constantly and the problems have been incredibly annoying.

We've been quiet for a few weeks because all development effort has been heads down on preparing for this new transition. We're creating a perfect mirror of our entire infrastructure in a new datacenter in Boston to replicate what we currently have going in London. Basically what we're going for is redundancy at a very high level. The problem is no matter how much money you spend on hardware, switches, and all the hundreds of other things that keep everything running you can really only be certain of one thing — that it'll fail at some point, most likely when you least expect it.

We had originally planned for this new hardware to come online more than a month ago, which would have prevented the errors we've all been experiencing, but it has taken longer than expected. This is my fault and I'm sorry for not getting things moving sooner.

By creating this first mirror, we're trying to eliminate as many things that could fail as possible, so in theory if London fell into the ocean we could still keep the site running without any problems and slowdowns.

We're in the very final stages of bringing the new systems online, just waiting the last few bits of configuration to come online. As we're more than doubling the servers we're using, it should address all performance issues and help us prevent any for a long time to come. This means we can get back to doing things we love. Thanks for your patience, we'll have things back to normal as soon as possible.

Matt & the guys.

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